Managed IT for Palm Beach County and South Florida

Managed IT and Disaster Recovery for South Florida Businesses

Fixed monthly cost, sub-15-minute response, and hurricane-ready infrastructure. Serving Palm Beach County, Broward, and Miami-Dade from our Lake Worth Beach office.

<15 min average response
300+ businesses supported
24/7 human helpdesk
99.9% uptime target
Average response time
<15 min

Senior engineer on first pickup. No triage queue.

<15 min Average response
300+ Businesses supported
24/7 Human helpdesk
99.9% Uptime target
Why South Florida chooses us

IT Support That Knows What a Category 4 Season Looks Like

Most MSPs offer generic support. We built Florida-specific processes around hurricane preparedness, HIPAA-heavy medical practice IT, and the operational reality of businesses that split time between South Florida and the Northeast.

Hurricane and Disaster Recovery Planning

We run RTO/RPO planning workshops, deploy Datto BCDR with offsite replication, and audit generator and UPS readiness before peak season. When a storm is named and tracking toward Palm Beach County, your continuity plan is already tested.

HIPAA IT for Palm Beach Medical Practices

Palm Beach County has one of the highest concentrations of private medical practices in Florida. We conduct annual Security Risk Analyses, manage Business Associate Agreements, and integrate with eClinicalWorks, AdvancedMD, and NextGen EHR platforms.

Single MSP for Florida Plus Northeast Offices

If your business operates in South Florida and also has offices in New Jersey, New York, or Pennsylvania, we already cover those markets. One contract, one helpdesk, one accountable team across all your locations.

Senior Engineer on Every Ticket

We do not route tickets through a level-1 triage queue. The engineer who picks up your call in under 15 minutes knows your systems. Single accountable owner per ticket, no warm transfers.

Common Questions

Frequently Asked Questions

Straight answers about how we work with South Florida businesses.

What does your disaster recovery service actually cover in South Florida?

We deploy Datto BCDR appliances on-site with encrypted offsite replication, conduct RTO/RPO planning workshops tailored to your business, and build hurricane-specific continuity runbooks. We also audit your generator and UPS infrastructure to flag single points of failure before storm season. Tabletop exercises are available quarterly so your team knows the recovery sequence before an actual event.

Do you support medical practices and HIPAA-regulated businesses?

Yes. We conduct annual HIPAA Security Risk Analyses, manage Business Associate Agreements with your vendors, and have hands-on experience integrating with eClinicalWorks, AdvancedMD, and NextGen. We do not claim HIPAA certification for your practice - that is not how the regulation works - but we help you document and maintain a defensible compliance posture.

We have offices in New Jersey and Florida. Can you cover both?

That is exactly the scenario we are built for. Our Bridgewater and Voorhees NJ offices cover Central and South Jersey, and the Lake Worth Beach office covers South Florida. One helpdesk number, one contract, unified monitoring across all locations. No hunting for a separate MSP in each state.

How does your pricing work?

We price on a fixed monthly per-user basis, typically in the range of $2,500 to $3,000 per user per year for fully managed plans. There are no per-ticket overage charges. A short discovery call lets us scope your environment and produce a written quote within two business days.

How fast do you actually respond when something breaks?

Average ticket pickup is under 15 minutes during business hours, with a senior engineer on the first response. After-hours critical issues escalate through a paging tree to an on-call engineer, with a 30-minute target. We track and report response and resolution times to every client monthly.

Ready to Talk IT for Your South Florida Business?

Schedule a no-obligation IT review and we will map your current environment against hurricane readiness, security gaps, and compliance requirements.

Schedule an IT review